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Processing time
Orders are processed within 24–48 hours after payment is confirmed, Monday to Friday. You receive an email with tracking details as soon as your parcel is dispatched.
Delivery times
- Express (tracked): usually 3–5 business days
- Standard (tracked): usually 7–14 business days
- Large or OEM orders: lead time confirmed in your quotation
Transit times are estimates and can be affected by customs and carrier delays.
Packaging
Lyophilized product is packed in sealed, cushioned packaging designed to protect vials in transit. Insulated packaging is available on request for warm destinations.
Customs and import rules
You are responsible for confirming that the items you order can be legally imported into your country and for any duties or taxes charged on arrival. We cannot ship to destinations where the product is restricted.
Lost or damaged parcels
If your parcel is delayed beyond the expected window or arrives damaged, contact support with your order number and photos. We will investigate with the carrier and reship or refund where appropriate.