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Opened or used products
Because of the nature of the product, vials that have been opened, reconstituted or stored outside the recommended conditions cannot be returned or refunded.
Damaged or incorrect items
If your order arrives damaged or the contents do not match what you ordered, contact us within 7 days of delivery with your order number and clear photos of the packaging and vials. We will reship the correct items or issue a refund.
Documentation mismatch
If the batch number on a vial does not match its certificate of analysis, tell us straight away. We will replace the affected product.
How refunds are issued
Approved refunds are returned to the original payment method. Processing usually takes 5–10 business days depending on your bank or payment provider.